Is Iberia A Good Airline? Honest Review!

If you’re planning your next trip with Iberia, you might be thinking, “Is Iberia a good airline?” You’re not alone. Many travelers ask this question before booking flights. Choosing an airline can feel confusing, especially with so many options. You want a comfortable journey, good service, and value for your money. 

This article helps you decide if Iberia meets your expectations. You will get to know about their services from booking to landing. You will have a thorough look at their seat comfort, in-flight entertainment, and customer support. Also, you will learn about their baggage policies and any extra fees. By the end, you’ll have a clear idea of whether Iberia is the right choice for your travel needs.

Booking Your Flight: Iberia’s Online Tools

When evaluating an airline’s booking process and digital presence, several key factors come into play. 

Website Usability

Iberia’s website should be simple to use. Users must quickly find flight details, prices, and booking options. The site needs a clear layout, not a confusing one. The search tool should provide accurate results and allow users to filter by date, time, and seat. Iberia must display the complete price upfront, including all fees, and let users easily compare flight costs. These factors show if  Iberia’s website simplifies the booking process.

Mobile App Experience

The Iberia app helps you travel. Test if it lets you book flights, check in, and receive flight updates without trouble. The app should work quickly when you use it. You can check in on your phone with the app. It gives you your boarding pass and lets you change your booking. The app sends you alerts about delays or gate changes.

Booking Process

Iberia makes booking simple. You can quickly find and book flights without having to take extra steps. They secure your payment so you feel safe. You can quickly sign up for and use your Iberia Plus account. You can see your past trips and change your travel choices. When you need help, Iberia provides easy access to customer support. 

Iberia’s Check-in and Boarding Reviewed

A smooth check-in and boarding experience sets the tone for a positive flight. Here’s a detailed look at what to consider when evaluating Iberia’s performance in this area:

Airport Check-in

Their check-in moves passengers quickly. Staff members’ work gets organized. 

• They provide separate lines for different ticket types. 
• Check-in staff greets passengers with a friendly attitude. They give clear directions and answer questions well. 
• The staff handles passengers with special needs smoothly. 
• Self-service machines let passengers check in easily. These machines offer all check-in options, including baggage tags, and work without problems. 
• Baggage drop-off occurs swiftly. Clear directional signs guide passengers.

Boarding Process

The airline boards passengers in an organized way. They make clear announcements so everyone understands. 

• It executes priority boarding. Boarding starts on time, and the flight leaves as scheduled. 
• Gate staff help passengers and answer questions. They solve problems quickly. 
• The airline scans boarding passes fast. Iberia helps passengers with disabilities board easily.

Seat Comfort & Cabin Environment

When evaluating an airline’s seat comfort and cabin environment, you’re looking at the overall passenger experience during the flight. Here’s a detailed breakdown of what to consider for Iberia:

Seat Comfort

It gives different amounts of legroom in each cabin. 

• The airline provides enough space for tall people. The seats are a specific width, and people sit comfortably in them. 
• The seats are comparable to those of other airlines in the same class. Iberia pads the seats well for long trips. The seats support your back, and the headrests move up and down. 
• The seats’ recline works smoothly. However, one seat’s recline might affect the person behind. Iberia keeps the seats in good shape; they are not worn or broken.

Cabin Environment

The airline keeps the cabin clean. The staff maintains restrooms and stocks them with supplies. They remove trash quickly. 

• The cabin stays at a comfortable temperature. The air conditioning system works well. Fresh air flows through the cabin, and the cabin is not too loud. 
• The plane uses appropriate lighting with good reading lights. 
• Overhead bins hold enough luggage, and the cabin is easy to walk through. 
• Crew members pay attention to passengers and make the flight pleasant.

In-Flight Entertainment & Amenities

Get to know about all the entertainment and the amenities this airline has to offer:

In-Flight Entertainment

Iberia provides movies, TV shows, and music on screens at your seat. You can watch a variety of films and programs, and they offer different music choices. Some planes have Wi-Fi so that you can connect to the internet. You will get headphones, or you can use your own. Power outlets and USB ports let you charge your devices. This airline aims to keep you entertained during your flight.

Amenities

It provides several in-flight amenities to make your journey comfortable. Some flights offer Wi-Fi, allowing you to stay connected. You can charge your devices with available power outlets or USB ports at your seat. On longer flights, you get blankets and pillows. Premium cabin passengers receive amenity kits with travel essentials. You can find magazines and newspapers to read. It may also offer an app for personal device entertainment, and some planes have charging stations for your devices.

Food & Beverage Service

A crucial part of the in-flight experience is the food and beverage service. Check out what to consider when considering Iberia’s offerings:   

Meal Quality and Variety

Iberia prepares food to taste good and look nice. They make sure meals seem fresh. The airline offers different food choices. 

• You can find vegetarian, vegan, and gluten-free meals. They change the menu sometimes. 
• They give you enough food and you might also get snacks between meals. 
• Iberia helps passengers who need special food. You can easily ask for these meals when you book your ticket or check in.

Beverage Service

It gives passengers many drinks. They offer water, juices, sodas, tea, and coffee. 

• You can also buy beer, wine, and liquor. Flight attendants bring drinks to passengers during the flight. 
• They pay attention and bring you more drinks if you ask. Iberia serves drinks at the right temperature. 

Assistance When You Need It: Iberia’s Service Review

Excellent customer service can impact a traveler’s overall experience. Have a look at the factors that evaluate Iberia’s customer service:

Pre-Flight Customer Service

Iberia’s website and app should make it easy to find answers. 

• You should find their helpful online chat support if you need it. 
• When you call this airline, you want to wait a short time. 
• The people who answer the phone should know their stuff and help you fix problems fast. 
• It should answer questions on social media quickly and helpfully. 

Airport Customer Service

Airport staff greets passengers with smiles and helps them. 

• They quickly answer questions and fix problems. 
• When flights get delayed or canceled, the staff works to find solutions. 
• It Iberia handles lost or broken luggage quickly. 
• The baggage claim process runs smoothly.

In-Flight Customer Service

Flight attendants pay attention to what passengers need. 

• They quickly answer when passengers ask for help. 
• They deal with difficult passengers calmly. 
• The crew solves problems on the plane, like medical issues or fights, effectively.
• They clearly tell passengers about delays, rough rides, and other important things.

Post-Flight Customer Service

You can quickly tell the airline what you think or complain. 

• They answer complaints quickly and solve problems well. 
• The Iberia Plus team helps you with your loyalty program. 
• They fix problems with your miles or benefits. 
• It gives you refunds or money back fast if your flight changes.

Traveling with Luggage: Iberia’s Policies Explained

Before you fly with Iberia, make sure to know about its baggage policies, mentioned below:

Checked Baggage

It allows you to check bags. Your ticket shows how many free bags you get and how much they can weigh. 

• Each bag must be a specific size and weight. 
• Bags should be no bigger than 62 inches and no heavier than 50 pounds. 
• You can pay extra to check a bag that weighs up to 70 pounds. You pay extra if your bag is too big or too heavy. 
• You cannot get your money back after you buy an extra bag. 
• If you cannot buy extra bags online, you pay at the airport. 
• You cannot use Avios points to pay for extra bags.

Hand Luggage

You can take one carry-on bag and one small personal item, and they must fit the size and weight rules. 

• If it’s too big, you have to check it at the counter. The airline checks bags at the gate.
• Big bags go underneath the plane for safety. Small planes might not have space for all carry-on bags. If this happens, they put your bag underneath the plane for free and give it back to you when you land.
• If you fly in Economy or Premium Economy, you can carry one bag onto the plane. 
• It must be 22×15.7×9.8 inches and weigh 22 pounds. You also carry a small bag that is 11.8×15.7×5.9 inches. 
• For short Business Class flights, you can carry one bag onto the plane. It must be 22×15.7×9.8 inches and weigh 30.8 pounds. You also carry a small bag that is 11.8×15.7×5.9 inches. 
• If you fly long Business Plus flights, you carry two bags onto the plane. Each bag must be 22×15.7×9.8 inches and weigh 30.8 pounds. You also carry a small bag that is 11.8×15.7×5.9 inches. 
• If you fly Business Class and have a long Iberia flight later, you also carry two bags onto the plane.

Special Baggage

It lets you bring special bags on your flight. These are bags for things like guitars or golf clubs. 

• You can take your sports gear, such as bikes or diving gear, musical instruments, and a wheelchair. 
• You must pay extra for these special bags. You can pay online when you book your ticket or check in, or you can pay at the airport, but it costs more. 
• The airline charges different prices to carry sports gear, as mentioned in the table below:

Item	Short Flights (Price)	Medium Flights (Price)	Long Flights (Price)
Golf, Ski, Scuba, Fishing	Online: €30/$35/£25 Airport: €60/$75/£55	Online: €35/$40/£32 Airport: €70/$85/£65	Online: €100/$110/£85 Airport: €130/$140/£110
Bicycles	Online: €35/$40/£32 Airport: €65/$80/£60	Online: €45/$50/£40 Airport: €75/$90/£70	Online: €120/$130/£105 Airport: €150/$180/£130
Surfing, Kiteboarding, Wave board	Online: €40/$50/£35 Airport: €70/$85/£65	Online: €55/$60/£45 Airport: €80/$95/£75	Online: €130/$140/£110 Airport: €170/$190/£145
Skates, Skateboard, Scooter, Bowling, etc.	Airport: €60/$75/£55	Airport: €130/$140/£110	N/A
Musical Instruments and Bulky Equipment	Airport: €150/$180/£135	Airport: €300/$360/£270	N/A
Firearms	Airport: €75/$90/£72	N/A	N/A
Wheelchairs	Free	Free	Free

Destinations Covered By Iberia

Have a look at some of the key locations operated by this airline below:

Madrid (Hub)	Rome	Porto	Cancun
Santiago de	Barcelona	Brussels	Bogotá
Compostela	Bilbao	Amsterdam	Medellín
Asturias	Seville	Dublin	Cali
Ibiza	Valencia	New York	Buenos Aires
Palma de Mallorca	Alicante	Miami	Santiago (Chile)
Tenerife	Malaga	Chicago	Lima
Gran Canaria	Granada	Los Angeles	Quito
London	Berlin	Boston	Guayaquil
Paris	Lisbon	Mexico City	Montevideo

Overall Impression 

Iberia gives you a different travel experience. They fly to many places, especially Spain. You feel okay on most flights, and their website helps you book easily. But, some people say the service changes a lot, and the seats are not always comfy. If you want a cheap flight to a Spanish-speaking country, you can try Iberia. Look at the flight details and reviews before you buy a ticket.

Frequently Asked Questions