Sun Country Airlines Cancellation Policy: 24-Hour Rule & More!

There are helpless situations in which you have to cancel your flight. If you’re currently facing this with a Sun Country flight, you must thoroughly review this article, which explains everything about the Sun Country Airlines Cancellation Policy. Unexpected possibilities happen, and sometimes, trip plans need to change. Cancellation policies can become stressful, especially when you’re already dealing with a difficult situation. This article simplifies their rules and procedures so you can understand your options clearly. 

This blog post will explain the different methods, from canceling within 24 hours of booking to making changes closer to your departure date. You will also learn about the fees involved, how to request a refund, and what to expect during the cancellation process. This article gives you the knowledge to handle your cancellation confidently and quickly. 

Getting Inside Sun Country’s Cancellation Policy

This section will give you information on Sun Country Airline cancellation policy basics. Check it out below:

24 Hours Rule

If you act quickly, the 24-hour rule lets you cancel your flight without airline cancellation fees. You have some time to change your mind without paying extra.

How Does it Work?

Sun Country’s 24-hour rule has some conditions:

• Direct Booking– This rule applies only if you booked your flight directly with Sun Country. Book your flight on the official website or call their reservations department. If you used another third-party website or a travel agent, their cancellation rules apply, not the airline’s.

• Advance Booking– You only get the 24-hour cancellation window if you book your flight more than seven days before it takes off. If your flight is less than a week away, this rule doesn’t count.

Official Policy

Here’s the official Sun Country Airlines Cancellation Policy initiated by the airline itself:

Just Flights 

You can’t get a refund on your flight, but can change or cancel it before it takes off. You’ll have to pay a fee to do this. The cost is based on your ticket type, how close it is to your flight, and what extras you bought. If you cancel or don’t show up after your flight leaves, you lose all the money you paid for the flight and any extras. You won’t get anything back.

Flight + Hotel Vacation Packages

These packages are non-refundable, just like regular airfare. But you can cancel them up to four days before your trip. The airline will charge fees if you cancel within this four-day window. If you cancel less than four days before you go, you’ll lose all the money you paid for the hotel. You might get some money back from the flight, but you won’t get a refund for the hotel.

Flight + Car Vacation Packages

You can cancel these packages up to two days before your trip, but they aren’t refundable. Sun Country charges fees if you cancel within this two-day window. If you cancel less than two days before your trip, you lose the entire value of your package without any refunds.

Cancellation Fees

Have a look at the fees listed in the table here:

Fare Type	Cancellation Time	Domestic Flight Fee	International Flight Fee
Standard	More than 60 days before	Around $50	Around $100
	Within 60 days of departure	Up to $100	About $200
Upgradeable	More than 60 days before	About $75	Up to $125
	Within 60 days of flight	Around $125	Up to $175
First Class	More than 60 days before	About $100	Around $200
	Within 60 days of take-off	Up to $200	About $300

Cancellation Process

Cancelling your flight takes a few steps, and how you do it is based on where you booked it.  

Cancelling Online

Here’s how you can cancel online:

• First, go to suncountry.com and log in.  
• Then, find your booking. Look for “Manage Trip,” enter your last name and reservation code, and click “Manage My Trip.” 
• Once you find your flight, click “Cancel Flight.” The website will show you your flight details, cancellation fees, and refund information. Read everything carefully! 
• If you’re ready, confirm your cancellation. 
• Finally, the airline will email you a cancellation confirmation with all the details, including fees and refunds. 

Cancelling by Phone

To cancel by phone, find Sun Country’s customer service number in their website’s “Contact Us” section. 

• Then, call them, but you might have to wait, especially if many people are traveling. 
• When you talk to someone, have your booking confirmation number, flight details, and other important information ready. 
• Tell them you want to cancel your flight. They’ll explain the cancellation fees and refunds. Pay close attention and guarantee complete awareness. 
• In the end, ask for a confirmation number or email to prove you canceled.

Cancelling Through a Third-Party Website 

If you booked your Sun Country flight through another company, you cannot cancel it directly with the airline; you must contact that company. 

• First, find their customer service contact information on their website.  
• Then, follow their specific cancellation steps. Keep in mind that these other websites often charge cancellation fees in addition to Sun Country’s fees. 
• Lastly, get a cancellation confirmation from them.

Getting Your Refund

Obtaining a refund from this airline for a canceled flight can be simple. But you should know how the refund process works and what affects your ability to get one.

Eligibility for Refunds

You’re eligible for a full refund if you cancel within 24 hours. Some tickets, like Basic Economy, may not be refundable at all. More expensive tickets are usually easier to refund. If you cancel because of a serious emergency like a medical issue or a death in the family, the airline might offer a refund even if their usual rules say no. If they cancel your flight, you usually get a full refund. If you booked through another website, their refund rules apply, not Sun Country’s.

How to Request a Refund?

If you cancel online, you can request your refund online, too, either when you cancel or later in your booking section. 

• If you cancel your flight via call, talk to the customer service person about your refund right then. 
• Incase you booked through another company, contact them to get your refund, and follow their rules.

What to Do if Your Refund is Delayed?

First, make sure your flight cancellation went through.  

• Call their customer service if you don’t get your refund when you expect it. Keep your cancellation number handy.  
• If they say that they sent the refund, but you still don’t see it, call your bank or credit card company. They might be the reason for the delay.

Cancelling Your Sun Country Flight: A Checklist

Cancelling a flight becomes much easier if you’re prepared. This simple checklist will tell you what to do before, during, and after you cancel your flight. 

Before You Cancel

Start by checking your flight details: dates, times, confirmation number, and the type of ticket you bought. You’ll need this information if you talk to them or cancel your flight online. 

• Then, find out the cancellation rules and fees for your specific ticket. Not all tickets have the same rules. This information should be on your ticket or Sun Country’s website.  
• If you booked directly with the airline in the last 24 hours and your flight is more than a week away, you might get a full refund. Double-check when you booked to see if you’re within that 24-hour window.  
• Before canceling, see if changing your flight is an option. Sometimes, it’s cheaper to change than to cancel. Calculate how much you’ll have to pay to cancel based on your ticket type and how soon your flight is. It will assist you in making an informed decision. 
• Lastly, if you booked through a third-party website, check their cancellation rules because they might differ from this airline’s.

When You’re Ready to Cancel

Gather all your flight information, including your booking number, flight details, and anything else necessary.  

• Next, choose how you want to cancel. If you booked on the official website, you can usually cancel there, too. You can also call Sun Country, but be ready to wait.  
• If you booked through another website, contact them to cancel. Then, carefully follow the cancellation instructions they give you. Make sure you get a confirmation email or other proof that you canceled.
• Eventually, if you should get a refund, ask them how it works and how long it takes.

After You Cancel

If you’re getting a refund, watch your bank or credit card statements to make sure you get it.  If you have any questions or problems, call their customer service.

Flight Delays & Cancellations

This section provides information on what to expect if your Sun Country flight is delayed or canceled:

Sun Country’s Responsibility

The airline tries to inform passengers quickly about flight delays or cancellations, usually within 30 minutes of the change getting announced. 

• They will use email, texts, phone calls, or airport announcements. 
• Sun Country will also tell you why the flight is delayed or canceled and how long they expect the problem to last. 
• Based on the length of the delay and the reason it happened, the airline might help by rebooking you on the next available flight. The airline will also give you food or drinks if the delay is long, find you a place to stay overnight if needed, and help you get to and from the airport.

Passenger Rights

The U.S. Department of Transportation (DOT) has rules about long delays on the tarmac. 

• These rules say airlines might have to give passengers food, water, restrooms, and a chance to get off the plane after a certain time. 
• Sun Country’s Contract of Carriage has all its rules, including your rights if your flight is delayed or canceled. You must read it.

What You Should Do?

Keep an eye on your flight status through their website, app, or airport screens, and listen for airline announcements.  

• If you have questions, call customer service and keep your flight details ready. 
• If your flight gets canceled, ask about other ways to reach your location; you might have different flight or route choices.  
• Save your receipts for any extra costs from delays or cancellations.  
• You might be able to get compensated, but it relies on the situation and Sun Country’s rules.  
• Yet, you need to stay e patient. Flight problems are frustrating, but airline staff usually try their best to help.

Frequently Asked Questions